When a customer buys something from your store, here's how the full order → payment → fulfillment cycle works.
Two ways orders reach you
A. From your connected store (auto-pushed)
If you've pulled a product into WooCommerce/Shopify and a customer buys it there, the order automatically lands in your VaanijyaSetu dashboard. You just need to confirm it.
B. Place the order yourself
If you sell on WhatsApp/Instagram/in-person without a store, click Place Order in the dashboard and enter the customer's details + items manually.
1. Review the order
From My Orders, click any unpaid order to see the review page: items, customer address, subtotal, delivery charge, and the optional white-label addon (₹7/item for branded shipping).
2. Pay
Two ways:
- From wallet — one click, instant. Make sure you've topped up.
- Razorpay — UPI / cards / netbanking. Razorpay processing fees apply.
You can also batch-pay multiple unpaid orders together by checking them in the My Orders list and clicking Pay Selected Orders.
3. We dispatch
The order moves to Pending → Confirmed → Shipped → Delivered automatically as we process it. You'll see status updates and the courier + AWB tracking number in the order detail page.
4. Customer receives the package
If white-labeling is on, the box and label show your brand. If off, it shows VaanijyaSetu's branding. Either way the customer's contact details are theirs, not ours.
Buy-link orders are special: when a customer pays via your buy-link, the funds are held in your pending wallet until the order is marked Delivered. This protects you from chargebacks on unfulfilled orders. See the earnings article for details.
Cancellations & refunds
You can cancel a Pending order from its detail page. Already-shipped orders need a support request — WhatsApp our team.
Bulk export
Need order data for accounting or GST filing? Use the Export CSV button on the My Orders page. Filter by date range first if you want a specific window.